Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-08-17
- Open until
- 2027-02-13
- Employment type
- Full-time
- Source-listed languages
- Italian; English
- Language requirement
- Required
- Work arrangement
- Hybrid
- Physical workplaces
- Birkirkara, Malta
- Applicant eligibility
- Applicant geography not specified
Overview
Full-time hybrid iGaming customer-support role helping players with account, product and service queries.
Requirements
- Native or near-native Italian.
- Business-level English.
- Strong customer-service and communication skills.
- Comfortable supporting casino and sportsbook players.
- Able to work within a rotating support schedule.
- Previous online customer-support experience via phone, email, or live chat is a strong advantage; iGaming experience is also an advantage.
- No specific education requirement is stated for this vacancy.
Responsibilities
- Support players through email, chat and phone.
- Resolve account and product inquiries.
- Provide information on casino and sportsbook services.
- Escalate more complex issues when required.
- Maintain accurate and professional customer communication.
Conditions
- Full-time.
- Hybrid in Birkirkara, Malta.
- Rotational support schedule.
- Working hours: Full-time, hybrid in Birkirkara, Malta; rotational support schedule.