Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-11-15
- Open until
- 2027-02-13
- Employment type
- Full-time
- Source-listed languages
- English
- Language requirement
- Required
- Work arrangement
- Remote
- Physical workplaces
- Not specified
- Applicant eligibility
- Portugal
Overview
Manage fraud alerts and card disputes for corporate expense cards. Investigate suspicious transactions, cardholder reports and account events, apply Mastercard/Visa scheme rules and escalate potential customer liability and complex legal decisions.
Requirements
- Hands-on experience with fraud monitoring platforms and fraud operations, financial crime, card payments or customer operations.
- Working familiarity with Mastercard/Visa chargeback processes, card scheme rules and customer fraud liability.
- Knowledge of relevant UK and EU regulatory frameworks affecting card fraud and liability.
- Fluent written and spoken English for customer and internal communication.
- Ability to assess card data and account evidence accurately under case handling SLAs.
- Confidence communicating clearly and making evidence-based decisions during high case volumes.
- Experience using case management, customer support inboxes or ticketing systems.
Responsibilities
- Monitor real-time fraud alerts and investigate suspicious card transactions.
- Investigate card disputes, verify card details and take proportionate containment measures.
- Manage inbound fraud requests and customer dispute forms through ticket queues.
- Document investigative steps, outcomes and liability assessments.
- Escalate material fraud/legal issues and coordinate with support and legal reviewers.
- Identify recurring fraud typologies and recommend monitoring-rule improvements.
Conditions
- Full-time fully remote role for candidates based in Portugal.