Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-11-15
- Open until
- 2027-02-13
- Employment type
- Full-time
- Source-listed languages
- Not specified
- Language requirement
- No mandatory language inferred
- Work arrangement
- Hybrid
- Physical workplaces
- Lehi, United States
- Applicant eligibility
- Applicant geography not specified
Overview
Support structured payment dispute resolution by collecting documentation, preparing card-network responses and communicating case progress to merchants. Maintain accurate reconciliation and case histories, while identifying trends and escalating unusual dispute patterns.
Requirements
- Experience handling detailed administrative or customer casework is helpful; prior chargeback specialization is not specified as mandatory.
- Ability to prioritize multiple time-sensitive dispute cases.
- Strong written merchant communication and attention to evidence accuracy.
- Analytical approach to interpreting records and case outcomes.
- Willingness to learn card-network dispute processes and requirements.
Responsibilities
- Prepare chargeback case evidence and dispute responses.
- Track submission deadlines and process milestones.
- Communicate outcomes and next steps to merchants.
- Reconcile collection and return of disputed funds.
- Flag recurring chargeback patterns to risk colleagues.
Conditions
- Full-time hybrid role based in Lehi, Utah, United States.