Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-11-15
- Open until
- 2027-02-13
- Employment type
- Full-time
- Source-listed languages
- Not specified
- Language requirement
- Conditional on the source role
- Work arrangement
- Hybrid
- Physical workplaces
- Atlanta, United States; New York, United States; San Francisco, United States
- Applicant eligibility
- Applicant geography not specified
Overview
Manage technical relationships with enterprise merchants using complex payment integrations. Coordinate customer issues with delivery and engineering teams, explain payment capabilities, and analyse processing performance to help clients improve reliability.
Requirements
- Experience in technical payments account management or enterprise client support.
- Understanding of authorization, settlement, SCA and tokenization concepts.
- Ability to translate API and payment processing issues for business stakeholders.
- Strong incident coordination and customer communication skills.
- Familiarity with acquiring and card/network payment methods.
Responsibilities
- Serve as technical relationship lead for assigned enterprise merchant accounts.
- Investigate payment integration and authorization performance problems.
- Coordinate escalated incidents with engineering, risk and operational teams.
- Translate customer requirements into actionable integration improvements.
- Review payment-method adoption and processing-performance opportunities.
Conditions
- Full-time hybrid role based in Atlanta, New York or San Francisco, United States.