English-Speaking Enterprise Payments Merchant Relationship Manager — Hybrid, Dubai, United Arab Emirates

Overview

Own strategic payment customer relationships across merchant onboarding, ongoing transaction service needs and commercial account growth. Coordinate merchant performance issues and feature adoption with payment operations and technical specialists.

Requirements

• At least four years of B2B enterprise account management or relationship management experience in payments or another digital-first business.
• Strong knowledge of e-commerce, payment acceptance technologies and merchant payment performance.
• Proven ability to meet commercial performance objectives, reduce churn and expand existing accounts through upselling or cross-selling.
• Experience managing high-pressure relationships with sophisticated enterprise merchants and senior stakeholders.
• Analytical ability to interpret payment transaction data and identify acceptance-rate and false-decline improvements.
• Ability to work across product, sales, integration, legal and customer operations teams.
• Excellent English communication and ability to influence at multiple seniority levels; Arabic is a plus, not mandatory.
• Resilience and adaptability in a fast-moving environment.

Responsibilities

• Own merchant-specific strategic account plans and commercial development opportunities.
• Analyse merchant payment acceptance, declines and checkout-flow performance.
• Recommend new payment products, integrations and account improvements to increase merchant value.
• Lead retention planning and resolve complex merchant concerns with thoughtful negotiation.
• Coordinate enterprise customer requirements across sales, integration, legal, product and operations.
• Report account performance, revenue growth opportunities and risk to stakeholders.

Conditions

• Full-time hybrid position in Dubai, United Arab Emirates, with three days per week in the office.