Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-11-15
- Open until
- 2027-02-13
- Employment type
- Full-time
- Source-listed languages
- Not specified
- Language requirement
- Conditional on the source role
- Work arrangement
- On-site
- Physical workplaces
- Fort Lee, United States
- Applicant eligibility
- Applicant geography not specified
Overview
Build lasting professional relationships with VIP online gaming players across onboarding, engagement and retention. Coordinate tailored CRM activity with marketing and service teams, review player behaviour and ensure interactions respect regulated gaming and responsible-play requirements.
Requirements
- Experience in iGaming VIP management or high-touch player account services.
- Knowledge of regulated United States gaming and preferably New Jersey compliance.
- Ability to analyze player data in CRM and spreadsheet tools.
- Strong judgement, discretion and communication.
- Availability for flexible schedules including evenings or weekends.
Responsibilities
- Manage dedicated player relationships across the VIP lifecycle.
- Coordinate personalized engagement and retention initiatives.
- Monitor activity indicators and document player preferences.
- Resolve escalated customer cases with operational teams.
- Follow responsible gaming and local regulatory requirements.
Conditions
- Full-time, on-site role in Fort Lee, New Jersey, United States.
- Flexible hours may include evenings and weekends.