Vacancy details
This is a private vacancy. Company details stay confidential until InVault confirms a serious candidate fit.
- Status
- Active
- Date posted
- 2026-08-17
- Open until
- 2027-02-13
- Employment type
- Full-time
- Source-listed languages
- Spanish; English
- Language requirement
- Required
- Work arrangement
- Hybrid
- Physical workplaces
- Valletta, Malta
- Applicant eligibility
- Applicant geography not specified
Overview
Full-time hybrid player-support role covering front-line service, KYC and basic payment operations in a 24/7 iGaming environment.
Requirements
- Fluent Spanish.
- Fluent English.
- 1–2+ years of customer support, customer operations or similar experience.
- Strong attention to detail.
- Comfortable using CRM and helpdesk systems.
- Able to work rotating shifts including nights and weekends.
- No specific education requirement is stated for this vacancy.
Responsibilities
- Handle player inquiries through live chat and email.
- Support account access, bonuses, games and payment queries.
- Review KYC documentation.
- Monitor and action payment and withdrawal cases.
- Escalate suspicious or complex cases.
- Maintain accurate CRM records.
Conditions
- Full-time.
- Hybrid in Valletta, Malta.
- Working hours: Full-time, hybrid in Valletta, Malta; rotating shifts Monday to Sunday with 24/7 coverage.